F.A.Q
Frequently Asked Questions (FAQ)
Returns & Exchanges
Can I exchange my fragrance?
Yes. Exchanges are accepted within 14 days of confirmed delivery.
To qualify:
• Item must be in original packaging
• No more than light usage
• Proof of purchase is required
Once received and inspected, we will exchange it for a fragrance of equal or lesser value.
Customers are responsible for all return shipping costs.
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Can I return my order for a refund?
Returns are accepted within 10 days of delivery.
Conditions:
• Original packaging required
• Minimal usage only
• Proof of purchase required
Approved returns will be refunded to the original payment method, minus a 20% restocking fee to cover inspection, sanitation, and processing.
Return shipping costs are the customer’s responsibility.
Original shipping fees are non-refundable.
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Are any items final sale?
Yes. The following may be final sale:
• Promotional or discounted items
• Clearance products
• Custom or personalized items
• Bundles not returned in full
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How long does processing take?
Once your return or exchange is received, inspection and processing typically takes 5–10 business days.
We reserve the right to deny items that show excessive use, damage, or tampering.
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What if I have an issue with my order?
We strongly encourage customers to contact our support team before initiating any payment dispute or chargeback. Most concerns can be resolved quickly through our return or exchange process.
Filing a dispute without contacting us first may:
• Delay resolution
• Result in account restrictions
• Affect eligibility for future purchases
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Shipping & Delivery
How long does shipping take?
Orders are processed within 1–3 business days.
Delivery times vary by location and carrier. Shipping timeframes are estimates and not guaranteed.
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Will I receive tracking information?
Yes. All shipments include tracking and delivery confirmation.
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What happens once my package is delivered?
Once a package is marked “Delivered” by the carrier, responsibility transfers to the customer.
We recommend shipping to secure addresses.
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What if my package is lost or stolen?
We are not responsible for packages marked delivered but reported lost or stolen. Customers must file claims directly with the shipping carrier.
False delivery claims may be reported to payment processors or relevant authorities.
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What if I enter the wrong address?
Customers are responsible for providing accurate shipping information. Orders returned due to incorrect addresses may require additional shipping fees.
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What if my order arrives damaged?
Please contact us within 48 hours of delivery and provide clear photos of:
• The outer packaging
• The damaged product
• The shipping label
We will review and assist accordingly.
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Do you ship internationally?
International customers are responsible for any customs duties, taxes, or import fees. We are not responsible for customs delays.
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Product Information
Are your fragrances authentic designer brands?
No. Our fragrances are independently produced and inspired by well-known luxury scents.
We are not affiliated with, endorsed by, or associated with any designer or brand, including Chanel, Dior, Yves Saint Laurent, or others.
All trademarks belong to their respective owners and are used strictly for comparison purposes.
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Will the fragrance smell exactly like the original?
Our scents are crafted to closely resemble well-known fragrance profiles. However, performance, longevity, and projection may vary due to:
• Skin chemistry
• Environment
• Individual scent perception
By purchasing, you acknowledge and accept these variations.
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What concentration are your fragrances?
Our fragrances are formulated at a high concentration for strong projection and longevity.
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Can fragrances cause allergic reactions?
We are not responsible for allergic reactions, sensitivities, or misuse.
We recommend testing on a small area of skin before full application.
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Payments & Fraud Protection
Is my payment information secure?
Yes. All payments are processed through secure third-party providers using encrypted systems. We do not store full credit card information.
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Why was my order flagged or canceled?
All orders are screened using advanced fraud detection systems.
High-risk orders may require:
• Identity verification
• Billing confirmation
• Additional documentation
Failure to provide requested verification may result in cancellation and refund.
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What is your chargeback policy?
We actively respond to all chargebacks and provide documentation including:
• Order confirmation
• Tracking and delivery confirmation
• Customer communication records
Customers agree to contact us first before filing disputes. Abusive or repeated disputes may result in account restrictions or refusal of service.
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Privacy & Data Protection
What information do you collect?
We may collect:
• Name, email, phone number
• Billing and shipping address
• Payment and transaction details
• Device and browser data
• Customer service communication history
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How is my information used?
Your information is used to:
• Process and fulfill orders
• Provide customer service
• Improve website performance
• Prevent fraud
• Comply with legal obligations
We do not sell or rent personal information.
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Do you share my data?
We may share limited information with trusted service providers such as:
• Payment processors
• Shipping carriers
• Fraud prevention tools
• Email platforms
These providers are required to keep your information secure.
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Do you use cookies?
Yes. Cookies help improve your shopping experience and analyze website traffic. You may disable cookies through your browser settings.
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What rights do I have regarding my data?
Depending on your location, you may request:
• Access to your personal data
• Corrections
• Deletion
• Opt-out of marketing communications
Please contact support to exercise these rights.
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Legal & Terms
Can you cancel orders?
Yes. We reserve the right to cancel or refuse any order due to:
• Suspected fraud
• Pricing errors
• Unauthorized transactions
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What is your limitation of liability?
Our liability is limited to the amount paid for the product. We are not responsible for allergic reactions, sensitivities, misuse, or environmental performance differences.
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Who owns the website content?
All website content including branding, images, text, and design is protected intellectual property and may not be used without permission.
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Policy Updates
We may update our policies at any time. Continued use of our website constitutes acceptance of any updated terms.